Shipping Policy

We currently ship across most cities and towns within India.

Delivery availability depends on courier serviceability in your area. Customers can check service availability by entering their PIN code during checkout or on the product page.

If your location is not serviceable due to logistical limitations, we will notify you promptly and process a refund if applicable.

At present, we do not offer international shipping.

All jewellery pieces are carefully packed and dispatched from our warehouse in Delhi.

Processing Time

• Orders are usually processed and dispatched within 1–2 business days
• Business days: Monday to Saturday (excluding public holidays)

During high-demand periods, festive seasons, sales, or unforeseen circumstances, processing may take slightly longer. In such cases, customers will be informed via email, SMS, or WhatsApp.

Once dispatched, you will receive shipping confirmation along with tracking details.

We work with trusted logistics partners such as:

• Delhivery
• Blue Dart
• DTDC
• Other reputed courier partners

Estimated Delivery Time

• Metro cities: Approximately 3–5 business days
• Other cities/towns: Approximately 4–7 business days
• Remote locations may require additional time depending on courier accessibility

Delivery timelines are estimates and may vary due to:

• Weather conditions
• Public holidays
• Festivals
• Operational delays
• Courier disruptions
• High shipment volumes

While we strive for timely delivery, delays caused by external logistics partners are beyond our direct control.

Free Shipping

We offer free standard shipping on prepaid orders above ₹549 within India.

Standard Shipping Charges

For orders below ₹549, shipping charges are calculated at checkout based on order value and delivery location.

Cash on Delivery (COD)

COD may be available for selected PIN codes and eligible orders.

We reserve the right to disable COD for certain high-risk locations or repeated non-delivery cases.

Once your order is dispatched:

• A tracking link and tracking number will be shared via email and/or SMS
• Customers can track their shipment directly through the courier partner's website
• Registered users may also track order status through their account on our website

Tracking updates may take up to 24 hours to reflect after dispatch.

We take special care in packaging jewellery products to ensure safe delivery.

Packaging Includes

• Secure protective packaging
• Bubble wrap where required
• Jewellery-safe storage packaging
• Protective pouches for applicable items

Upon Delivery

Please inspect the package carefully at the time of delivery. If the package appears:

• Tampered
• Opened
• Damaged

Please refuse delivery (if possible) and contact us immediately with photos/videos. For claims related to transit damage, wrong items, or missing products, an unboxing video recorded from the beginning of opening the package may be required.

Customers are requested to provide accurate delivery details and ensure availability at the time of delivery. If:

• Delivery attempts fail repeatedly,
• The package is refused,
• Incorrect address/contact details are provided,

additional shipping or re-delivery charges may apply.

Orders returned to us due to failed delivery attempts may be cancelled at our discretion.

Orders may only be cancelled before dispatch.

Once shipped, orders cannot be cancelled and will be governed under our Return & Exchange Policy.

To request cancellation, please contact us immediately after placing the order.

• We currently do not ship internationally.
• Delivery timelines are estimates and not guaranteed delivery commitments.
• We are not responsible for delays caused by natural events, strikes, courier disruptions, government restrictions, or other external factors beyond our control.
• A single order cannot currently be split across multiple delivery addresses.

For shipping support, tracking assistance, or delivery-related queries:

Email: care@samyabysamishtha.com

Customer Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST