Privacy Policy

To provide a smooth and secure shopping experience, we may collect the following information:

Personal Information

Information you voluntarily provide, including:

• Full name
• Email address
• Mobile number
• Shipping and billing address
• Order details
• Messages, feedback, or customer support queries

Payment Information

Payments are processed securely through trusted third-party payment gateways. We do not store:

• Full card numbers
• CVV details
• Banking passwords

Automatically Collected Information

When you visit our website, certain information may be collected automatically, such as:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referral source
• Approximate location information

Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Improve website functionality
• Remember cart and login details
• Understand customer preferences
• Improve user experience and marketing performance

You may disable cookies through your browser settings, though some website features may not function properly.

We use collected information for legitimate business purposes, including:

• Processing and delivering orders
• Sending order confirmations and shipping updates
• Providing customer support
• Improving website performance and user experience
• Preventing fraud and misuse
• Responding to inquiries or disputes
• Sending promotional emails, offers, or updates (only where permitted)

We only use your information to the extent necessary for operating our business and serving customers effectively.

We respect your privacy and do not sell or rent your personal information to third parties. Your information may be shared only with trusted service providers such as:

• Payment gateways
• Shipping and logistics partners
• Technology and website service providers
• Customer communication platforms

These parties receive only the information necessary to perform their services and are expected to maintain confidentiality and security standards. We may also disclose information if required by law, legal process, or government authority.

We take reasonable security measures to protect your personal information, including:

• Secure encrypted connections (SSL)
• Restricted access to sensitive data
• Secure payment gateway integrations
• Regular monitoring for unauthorized access

While we strive to protect your information, no online transmission or storage method can be guaranteed to be completely secure.

With your permission, we may send:

• Product launches
• Offers and discounts
• Collection updates
• Promotional messages

You may unsubscribe from marketing communications at any time using the unsubscribe option in emails or by contacting us directly.

Our website may contain links or integrations with third-party services such as:

• Payment gateways
• Courier tracking systems
• Social media platforms
• Analytics tools

We are not responsible for the privacy practices or content of third-party platforms.

Our website is intended for users above 18 years of age or users accessing the website under parental supervision. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with the revised effective date. Continued use of our website after changes implies acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: care@samyabysamishtha.com

Customer Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

Thank you for trusting Samya by Samishtha. We value your privacy and are committed to protecting your information responsibly.